![]() ![]() It is the only one that has a definitive catalog, normalization tool, reconciliation, transformation, mapping, auditing, drift management, outage management, impact analysis, and integration all built into the CMDB. It does have a configuration database (CMDB) and it was the absolute first ITSM system to have one and it has many patents so I have no clue why this site is saying it doesn't exist. This system is incredibly robust to the extent that if you do not have mature processes and you do not manage IT well this system will become your mortal enemy. BMC Software ITSM has mobile solutions built in for any html5 device and apps that can be downloaded from the Google or Apple store and connected to any instance. Pros: I'm not sure where this site is getting it's information but it is wrong.
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